question & Answer(FAQ)

Q : Can We Get The Sample From You?

A ：Sure we provide the samples for clients’checking. The policy is clients pay for the sample fee in FOB base and burden the delivery cost which means we send the sample in "collect” base. (1) For small amount, clients don’t need to pay for the sample in advance. The amount will be added on the next new order placed by clients and pay together. (2) For delivery, the best and fastest way is to send the sample in "collect" base which clients need to provide their air courier account number to us. Just simply provide your air courier account number, for example, DHL, UPS, Fedex, TNT, and we will arrange the sample sending ASAP.

Q : Whats The Payment Term?

A ：By T/T in Advance, or Irrevocable L/C at Sight.

Q : What Costs Do We Have To Pay For Making Business With AGOGO?

A ：Quotation: the price sheet will be provided after receiving the inquiries from clients. Sample Fee: the sample fee will be charged especially for the custom design items. Tooling Charge: for the item which is not included in our standard line, and the tool/mold is required, the cost will be charged on clients. No matter for the sample or normal order, the tooling/molding charge need to be paid in advance before starting the production.

Q : Whats The Lead Time After Placing The Order?

A ：Usually, it takes about 40 days after we cecived your confirmation. However, it would depends on our production line schedule (the timing clients place order) and the complication of the item.

Q : Whats The Delivery Term For Making Business With AGOGO?

A ：Usually, we send the shipments in FOB term. However, the terms of CIF and C&F are acceptable which depends on the preference of clients.